Hilton Garden Inn Charleston / Mt. Pleasant

We stayed here over Thanksgiving and it was perfect. The room was recently remodeled, well appointed, and quiet with a good mattress. We appreciated the refrigerator and microwave and the option to buy snacks. Their service was great, especially when I left an item and had to have it mailed to me. Susan was especially friendly and efficient in getting it returned to me in a timely manner. This will be our go-to hotel when we visit Mt. Pleasant!

New looking facility. Location is prefect for my trip. Room and all aspects were top notch and as expected. Hotel front desk staff need to present in a more professional demeanor, off personal phones, etc. and not leaning on the front desk. Its' not the Ritz, but that does not matter. A universal car charger is needed, let Tesla put their own in, for the ever increasing electric car market. Mt. Pleasant is lacking is charging stations after extensive Google searches and half of them were non operational. Overall a good stay, great Doobie Brothers Concert!!!

Came here for a quick little Charleston vacay after the New Year. Despite previous reviews, our check-in and front desk experience was exceptional. Clean quiet rooms. Lovely lobby area. About a mile from the Ravenel Bridge. Close to grocery store and plenty of places to eat. Front desk ladies recommended Page’s Okra Grill and it was some of the best food I’ve eaten in a long time. This hotel definitely lives up to the Hilton reputation.

I am an avid & loyal Hilton gal, but this trip kind of bummed me out. We were here on a Hilton Grand Vacation, so there isn’t really room to complain when It was *free,* but I want other guests to know what to expect when they are *paying* for their stays. The beds are less than comfortable - too firm and almost feels as though they are at the end of their life cycle. The manager on duty when we checked in was not very kind. We had just made a very long drive from up north and It was not the pleasant greeting a Hilton honors member should receive. The app wouldn’t give me my digital key, so I had to check in physically (which is usually fine!). The app had already charged my credit card and she was trying to get me to pay the fee again because It wasn’t showing up on her end which is obviously the fault of the system, not mine and I was made to feel dumb which is not how I wanted to start my vacation. When we arrived to our room, the digital key lock covering fell off just by opening the door which looked to be an issue on most doors in the surrounding area. The flusher on the toilet was very difficult to work and needed 5-6 tries before It would actually flush. The final thing that pushed me over the edge was when we checked in we were told that housekeeping would need to be requested during our stay if we wanted It. Which was fine - because we didn’t need/want It. However, we came back to our room on our 3rd day and It had been entered & “cleaned.” The bed was changed & made and the towels were replenished. This would have been fine, However, I was told that no one would be entering my space unless I asked so It felt weird to enter the room and see that people had been in It. It felt of a small violation of my privacy as I didnt secure some things I would have had I known people were going to be in the space - so overall, I am very disappointed in this hotel experience. The gym was nice though!

After a booking mishap we wound up staying here, across the bridge from the historic district. But it was a much nicer hotel, plenty of amenities, lovely lobby. The staff was friendly and respectful. The hotel breakfast was a bit pricy ($18) for chaffing dish food but it was hot and fresh, and served with a smile. Ubers ran $10-$15 to get back to King St.

If you wanna wait 30 minutes to receive your room keys & be treated like trash by the supervisor on duty (shout out to Kiera) - this is the place for you !! By far the Worst customer service I’ve ever experienced in my life. If you want to be treated with kindness and respect — stay literally anywhere else. I would give zero stars if that was an option. You could not PAY ME to stay there again. Peace and love to Ashley, as well. You were zero help - thanks for nothing. GM was nice. Didn’t help me get into my room tho…Or past the customer service desk from hell. Would’ve been nice to have some assistance

Came here for a quick little Charleston vacay after the New Year. Despite previous reviews, our check-in and front desk experience was exceptional. Clean quiet rooms. Lovely lobby area. About a mile from the Ravenel Bridge. Close to grocery store and plenty of places to eat. Front desk ladies recommended Page’s Okra Grill and it was some of the best food I’ve eaten in a long time. This hotel definitely lives up to the Hilton reputation.

We stayed here over Thanksgiving and it was perfect. The room was recently remodeled, well appointed, and quiet with a good mattress. We appreciated the refrigerator and microwave and the option to buy snacks. Their service was great, especially when I left an item and had to have it mailed to me. Susan was especially friendly and efficient in getting it returned to me in a timely manner. This will be our go-to hotel when we visit Mt. Pleasant!